A new viral video on X has highlighted Wendy’s innovative use of artificial intelligence with its FreshAI system, designed to enhance efficiency in the drive-thru ordering process.
The video, posted by software developer Danny Thompson, captures a woman interacting with Wendy’s AI-driven service.
Wendy’s is using FreshAI, their AI to automate drive thru ordering. Wild to see 🤯 pic.twitter.com/VJkHtcCJhS
— Danny Thompson (@DThompsonDev) April 22, 2024
As the woman approaches the drive-thru, the AI system immediately engages with her, asking for her order details.
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She opts for a chocolate Frosty and, upon the AI’s inquiry, specifies a medium size.
The system quickly confirms her order and directs
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