The four Americans who just restored my faith in ‘customer service’

“Yes, Mister Josh, I understand your concern and assure you that I will offer the highest-quality service to resolve your problem.”

At least, I think that’s what “Lakshmi” said in her thick Indian accent. But what does it matter? Every company that hires Bangladeshi call centers to “serve” American customers is really only saying one thing — and it isn’t “thank you, come again.”

I was hearing a young-middle-age American female voice with the pleasant but not obsequious tone I haven’t heard in customer service since 1999.

It’s not Lakshmi’s fault. She’s just doing her job, and she’s just a normal person trying to get paid. But I don’t want to hear her singsong, robotic repetition of an unctuous phone script. I want what I paid for, without