The 911 operators of New Orleans are not happy about what they are calling irresponsible journalism.
The conflict stems from a report that accused the emergency service providers in the city of using artificial intelligence — instead of humans — to respond to emergency calls.
‘No, New Orleans 911 is NOT replacing humans with AI.’
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The article in question was originally titled “New Orleans will use AI to answer 911 calls instead of a human,” from the Shreveport Times.
The outlet said the Orleans Parish Communication District, which handles emergency and public safety calls for the city, was testing out a new tool to reduce the intake volume for dispatchers.
Citing “over a thousand emergency calls a day,” the paper stated that while the AI was originally implemented in
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