Ledger Warns Reseller Customers as It Investigates Reported Wallet Losses

By Isaac • October 9, 2026 11:13 pm •

Ledger is investigating reports of lost cryptocurrency tied to devices purchased from CryptoBilis, a reseller serving customers in Southeast Asia, while urging affected buyers to take precautions before the cause is known.

The warning is serious, but the facts still have limits. Ledger says its own infrastructure, systems and services were not compromised.

The company has not confirmed how many customers were affected, the value of any losses, or whether the devices themselves were tampered with.

That leaves customers with a practical security decision in the middle of an unfinished investigation.

According to Cointelegraph, Ledger asked CryptoBilis to pause sales and shipments of Ledger devices while the company investigates. CryptoBilis is listed as an authorized reseller