Ten McDonald’s Restaurants in Chicago Test Automated Drive-Thru Ordering

Ten McDonald’s Restaurants in Chicago Test Automated Drive-Thru Ordering


Getty Images

Minimum wage hikes = more robots and AI.

Ten McDonald’s restaurants in Chicago are testing automated drive-thrus using voice-ordering AI software.

Trending: WATCH: Arizona Audit Hand Count COMPLETED

CEO Chris Kempczinski said the AI technology is 85% accurate and can take 80% of orders.

The company obtained the AI technology in its 2019 acquisition of Apprente.

McDonald’s is also looking to automate its kitchen, including the fryers and grills.

CNBC reported:

At 10 McDonald’s locations in Chicago, workers aren’t taking down customers’ drive-thru orders for McNuggets and french fries — a computer is, CEO Chris Kempczinski said Wednesday.

Kempczinski said the restaurants using the voice-ordering technology are seeing about 85% order accuracy. Only about a fifth of orders need to be a taken by a human at those locations, he said, speaking at Alliance Bernstein’s Strategic Decisions conference.

Over the last decade, restaurants have been leaning more into technology to improve the customer experience and help save on labor. In 2019, under former

Continue reading

You Might Like

Daily Truth Report • DailyTruthReport.com
Thanks for sharing!
Send this to a friend