The pandemic has seemed to create “radically-altered consumer preferences” in retail shopping experiences, according to a Tuesday press release from 3D vision company Sense Photonics announcing survey results conducted with help from The Harris Poll.
The “radically-altered consumer preferences show that consumers want to shop without human interaction,” per the press release. More than one-third of Americans — 35%, to be exact — said they “would be okay with never making retail purchases in-store again,” the survey results showed.
However, 72% of Americans say they’re “more likely” to make the trek to a retail store if they offer “contactless, curbside pickup.” (RELATED: Amazon To Hire 100,000 To Staff New Warehouses, Handle Expected Shopping Surge)
“Consumer shopping preferences are shifting and retailers are starting to adapt to a frictionless experience,” said Sense Photonics CEO Shauna McIntyre. She went on to say new technologies, like 3D vision systems developed by Sense Photonics, are “essential to scaling time-sensitive processes like order fulfillment.”
The online survey conducted