Newsom rolls out plan to use AI to cut down on call wait times for government agencies

Newsom rolls out plan to use AI to cut down on call wait times for government agencies


California may use artificial intelligence in some of its state agencies soon.

Gov. Gavin Newsom’s (D-CA) administration announced on Thursday that the state will partner with five companies to develop and test AI tools in order to improve public service.

California is hoping that AI can cut down wait times for customers calling state agencies, and the state is one of the first to use the advanced tool. California’s Department of Tax and Fee Administration, the California Department of Transportation, the Department of Public Health, and the Health and Human Services Department will test AI first.

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The state is hoping AI can assist workers, among other things, to pull up tax codes and service customers faster at the tax and fee agency. The state will

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