JPMorgan Chase says news that a scammer stole $11,000 from a retired postal worker’s account is heartbreaking – but the bank will not make the customer whole.
Indiana resident Robert Wolfe says he recently received a text message that appeared to be from the banking giant asking if he initiated a pair of large transactions from his account, reports the CBS-affiliated news station WKMG.
Wolfe replied “No” and says he promptly received a phone call from a slick scammer who claimed to be a Chase representative.
“The scammers are using Chase’s very own system against them. I believed without a doubt I was talking to someone from Chase security.”
The scammer sent a one-time passcode to Wolfe’s phone and asked him to read the number