The ASHHRA Podcast
#134 - How To Drive Positive Change in Healthcare
This episode of The ASHHRA Podcast features Jeff Knapp, the Chief People Officer at BAYADA Home Health Care. Jeff joined our dynamic hosts, Luke Carignan and Bo Brabo, to discuss how values, culture, and consistent communication can drive an organization to new heights.Episode Highlights:A Journey from Ministry to HR Leadership Jeff began his career as a pastor before transitioning to the corporate world. This unique background became the foundation for his human-centric approach to leadership. Discover how Jeff leverages his experiences in psychology, theology, and philosophy to foster an inclusive and purpose-driven workplace.Creating and Sustaining a Values-Based Culture At BAYADA, the core values of compassion, excellence, and reliability are more than just words—they are practiced daily. Jeff explains how weekly communications like the "key action of the week" email help keep these values at the forefront, creating a unified culture across over 360 locations globally.The Importance of Simplicity and Consistency Jeff emphasizes that building a successful organization isn't about complex strategies but rather the diligent application of simple, fundamental principles. Regular communication, recognition, and a steadfast commitment to values are what truly makes a difference.Engagement and Connection Learn about the innovative practices at BAYADA that keep employees engaged and connected, even when they work remotely as caregivers. Jeff sheds light on their twice-yearly engagement surveys and the concept of an "inverted pyramid," where caregivers are seen as the most important part of the organization.Leadership Insights With anecdotes from his own career and references to influential experiences with organizations like Aramark and Studer Group, Jeff provides actionable advice for HR professionals and business leaders aiming to build a thriving, supportive, and community-focused workplace.We hope this episode leaves you with new strategies
