Legal chatbots gather information from users, process that data, find applicable legal information and give the user advice or refer them to a qualified lawyer if necessary.
Here are the general steps of how legal chatbots function:
Information gathering
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The chatbot gathers data from the user via queries or prompts, which may include the nature of the legal issue, the location and any other relevant information.
When a user first accesses the chatbot, a message asking about the nature of their legal problem is displayed to them. Suppose the user responded that they have a traffic ticket and wish to contest it. To acquire the applicable information, the chatbot asks for additional details, including the location, time and nature of the infraction.
Processing the
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