'Empathy AI:' Top Analyst Calls on Tech Companies to Focus on Solving Real User Problems

‘Empathy AI:’ Top Analyst Calls on Tech Companies to Focus on Solving Real User Problems


Erick Brethenoux, Gartner’s global chief of AI research, believes AI should focus on simplifying users’ lives by automating tiresome tasks and solving real problems, rather than generating meeting summaries. Brethenoux calls his vision of useful artificial intelligence “empathy AI.”

The Register reports that at the recent Gartner Data & Analytics Summit in Sydney, Australia, Erick Brethenoux, the firm’s global chief of AI research, expressed his dissatisfaction with the current state of AI, stating that “AI is not doing its job today and should leave us alone.” Brethenoux’s comments come amidst the growing hype surrounding generative AI and AI agents, which he believes are often misrepresented by tech vendors.

One of the key issues Brethenoux highlighted was the lack of practicality in AI-generated meeting summaries. He

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