One of America’s biggest banks reportedly refused to refund a customer who had her account drained by a scammer – until the bank faced questions from the media.
Cheryl Friedman of Norton, Massachusetts says she received a call from a scammer claiming to be an employee at PayPal, leading to thousands disappearing from her Bank of America account, according to CBS Boston.
Just before the criminal called her, Friedman says she was helping a friend with a complicated refund on PayPal, leading her to believe the call was legitimate.
“So I said ok, thinking this is coming legitimately from somebody on PayPal and through the app.”
Friedman then clicked a link sent to her by the voice over the phone in order to supposedly verify