Bakery Fires Manager over Cash Handling for Elderly Customers

Bakery Fires Manager over Cash Handling for Elderly Customers

A bakery has defended its decision to fire a branch manager after she was caught taking cash and paying for goods for elderly customers with her own bank card.

Megan Metcalfe, who worked at Birds Bakery in Radcliffe-on-Trent, had accepted around £180 in cash, which she personally took and then used her card to pay for the customers’ baked goods.

Birds had enforced a strict no-cash policy due to the coronavirus pandemic, and Mrs Metcalfe was worried her elderly customers without cards would suffer.

When head office heard about the transactions, Mrs Metcalfe was suspended in June and after a disciplinary hearing, was let go.

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The 60-year-old told NottinghamshireLive on Thursday: “I was just trying to do the right thing. I am really upset by it, of course.”

Mrs Metcalfe had worked for Birds for 44 years, 25 of those years as a manager. She said she was told that her actions

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