Wendy’s says its “FreshAI” bot reduces costs allowing funds to be focused elsewhere, others worry that eventually, those less skilled will be jobless.
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An artificial intelligence (AI) chatbot dubbed “Wendy’s FreshAI,” will take orders from Wendy’s drive-thru customers after the fast-food chain partnered with Google Cloud to create the bot.
Over three-quarters of Wendy’s customers prefer to place their orders via drive-thru, according to a May 9 announcement from Google Cloud and the Tech Giant claimed using a chatbot to service these customers will “revolutionize the quick service restaurant industry.”
AI chatbots such as OpenAI’s ChatGPT use natural language processing to understand what people are saying, and then use machine learning algorithms to generate a response.
“Generative AI helps
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