AIs and fries: Wendy’s to trial chatbot drive-thru operator

AIs and fries: Wendy’s to trial chatbot drive-thru operator

Wendy’s says its “FreshAI” bot reduces costs allowing funds to be focused elsewhere, others worry that eventually, those less skilled will be jobless.

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An artificial intelligence (AI) chatbot dubbed “Wendy’s FreshAI,” will take orders from Wendy’s drive-thru customers after the fast-food chain partnered with Google Cloud to create the bot.

Over three-quarters of Wendy’s customers prefer to place their orders via drive-thru, according to a May 9 announcement from Google Cloud and the Tech Giant claimed using a chatbot to service these customers will “revolutionize the quick service restaurant industry.”

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AI chatbots such as OpenAI’s ChatGPT use natural language processing to understand what people are saying, and then use machine learning algorithms to generate a response.

“Generative AI helps

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